Shipping policy

1. Delivery Areas

We deliver nationwide across Pakistan. At this time we do not offer international shipping.

2. Delivery Timeframes

●       Same-city orders: 24 to 48 hours from dispatch.

●       Intercity orders: 2 to 5 working days from dispatch.

Delivery timeframes are estimates and begin from the time your order is dispatched, not from the time the order is placed. Timeframes may be affected by factors outside our control, including courier delays, weather, public holidays and remote delivery locations.

3. Order Processing

Orders are processed and dispatched within 1 to 2 working days after confirmation. Orders placed on weekends or public holidays are processed on the next working day.

4. Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before you confirm your order.

5. Cash on Delivery

Cash on Delivery (COD) is available nationwide. Please ensure the exact order amount is ready at the time of delivery. Our courier partners may attempt delivery more than once, but repeated failed delivery attempts may result in the order being returned and cancelled.

6. Order Tracking

Once your order is dispatched, we will share tracking details where available so you can follow your delivery. For any delivery queries, contact us at retail@thepindiz.com or via WhatsApp at +92 300 7884880.

7. Incorrect Delivery Information

Please ensure your delivery address and contact number are accurate and complete. The Pindiz is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout. Re-delivery due to incorrect information may incur additional charges.