Cancellation Policy
1. Cancellation by the Customer
You may request to cancel your order before it has been dispatched. Once an order has been dispatched, it can no longer be cancelled and will be subject to our Return and Exchange Policy.
To request a cancellation, contact us as early as possible at retail@thepindiz.com or via WhatsApp at +92 300 7884880 with your order number. We will confirm whether cancellation is possible based on the status of your order.
2. Customised and Personalised Orders
Customised or name-printed products cannot be cancelled once production has begun, as these items are made specifically for you.
3. Cancellation by The Pindiz
We reserve the right to cancel any order at our discretion, including in the following circumstances:
- Product being out of stock or unavailable.
- Errors in pricing or product information.
- Suspected fraudulent activity or misuse.
- Repeated failed Cash on Delivery attempts or refusal to accept delivery.
Where we cancel an order that has already been paid online, we will arrange an appropriate resolution such as a replacement or store credit in line with our policies.
4. Repeated COD Refusals
Customers who repeatedly place Cash on Delivery orders and refuse to accept delivery may be restricted from using Cash on Delivery on future orders or from placing further orders, at our discretion.
5. Contact
For any cancellation-related queries, please contact us at retail@thepindiz.com or via WhatsApp at +92 300 7884880 .