Return and Exchange Policy

1. Return and Exchange Window

Returns and exchanges must be requested within 72 hours (three days) of successful delivery of your order. Requests made after this window cannot be accepted.

2. Condition of Returned Items

To be eligible for a return or exchange, items must be:

  • Unused, unwashed and unworn.
  • In their original condition with all tags attached.
  • In their original packaging.

Items that do not meet these conditions will not be accepted and will be returned to you.

3. Damaged or Incorrect Items

If your item arrives damaged, defective or is not the item you ordered, we will replace it at no additional cost, provided the following condition is met:

  • You must provide clear video evidence recorded during the unwrapping of the parcel, showing the sealed package being opened and the damage or error clearly visible.

This unboxing video is mandatory for all damage or wrong-item claims. Without valid video evidence recorded at the time of unwrapping, we are unable to process a replacement. We strongly recommend recording your unboxing for every order.

4. Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged and are supported by valid unboxing video evidence:

  • Customised or name-printed products.
  • Sale, clearance or discounted items.

5. Refunds

We do not offer monetary or cash refunds. Where a claim is valid and proven in line with this policy, we will replace the product with the same item. If the same item is unavailable, we will offer a replacement of equal value or store credit at our discretion.

6. Return Shipping Costs

  • If an item is confirmed as damaged, defective or incorrect and is supported by valid unboxing video evidence, The Pindiz will cover the return shipping cost.
  • In all other cases, return shipping is not offered and returns will not be accepted.

7. How to Request a Return or Exchange

Contact us within 72 hours of delivery at retail@thepindiz.com or via WhatsApp at +92 300 7884880 with your order number and, where applicable, your unboxing video. Our team will guide you through the next steps.